The Legal Docs @ Validactor - The Global Anti-counterfeiting solution

Web Privacy Policy

This privacy statement describes how Validactor treats personal information collected online.

It is designed to help users and registrants, related to online information collection and use of the Validactor website, social network and any related service including anti-counterfeit services. Though, we may show links, references or affiliates to other WEBSITES, this policy solely applies to Validactor.

Your use of of any Validactor related service indicates to us that you have read and accept our privacy practices, as outlined in this privacy statement. When you submit information on any Validactor service, website, app or via email, you consent to the information collection, use and disclosure practices described in this policy.

If you have any questions or concerns regarding this privacy statement, please contact:

When you visit the Validactor website, social page or use our apps, you may provide us with two types of information:

a) Personally Identifiable Information
We use information to respond to your requests, questions, keep your product selection profile, subscription profile and create and manage your login credentials.
Specific user information that you knowingly choose to disclose or provide on a voluntary basis, which is collected on an individual basis. We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request. This kind of personal information we seek from you through Validactor service is in your business capacity rather than in your individual capacity.

We may collect personal information including but not limited to, your name, address, e-mail address, phone number, job title, company name, industry sector and product purchase history. It can be collected in different ways:

- Contact Information: We may use the information you provide for many reasons, including to reply to your e-mail or submit “contact us” reply form and to learn more about our users, product and/or services.
- Register Apps or Updates: We use the information you provide to notify you when new versions of the apps or demo are released. We also use the information you submit in connection with the promotion, contest or sweepstakes.
- Submit Literature Request: We use the information you provide to send to you, online or offline marketing or sales collateral/materials you request, and to contact you regarding new services released.
- Download Software and Add-Ons: We use the information submitted in connection with such downloads or information available. For instance; White-papers, or Software Installation Guidelines or eManuals to inform you of new software or information releases and to record who has downloaded the software and information available on any web based Validactor service.
- Survey, Feedback and Question Forms: We use the information provided in these forms to respond to your questions, evaluate products and services, and better understand our shareholders, distributors, manufacturers and customers.

Visitors are not required to give such information to access - we may retain a record of users who have contacted us in order to respond properly to questions or concerns and for purposes of future communications. We also use information to send you transactional communications. For instance, we might send you emails about your account. We might also contact you about this policy or service terms updates.

b) Non-Personally Identifiable Information
General User Information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse - In some cases, if you choose not to provide us with requested information, you may not be able to access all of our web based content or services. If you use our services, we may collect information about the browser you are using. We might look at what site you came from, or what site you visit when you leave us. We use tracking tools like browser.

None of this information is associated with you as an individual.
We use non-identifying information to improve our products and services, and may share it publicly or with our strategic partners including publishers, manufacturers, advertisers or connected sites. The sole purpose is to understand your use of the our web based services and customize your experience with us. For instance, we may use the information to improve the front-end design, layout and content of our web based services or to analyze the server program and APPS that we offer.


The web-traffic generated on from any medium including Validactor APP (iOS and Android), social pages or VACodes scans collect device specific information (including your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Validactor may associate your device identifiers or phone number with your Validactor account.

When you use our services or view content provided by Validactor, we automatically collect and store certain information in server logs. This includes, details of how you used and interacted with our service, such as your sharing, reporting, notifying queries regarding scanning.

Our web based services including the social pages and the company website utilises standard technology called cookies and web server logs to collect information about how our web services are used. Cookies are feature of web browser software that allows web servers to recognize the computer used to access a website. They are small pieces of data that are stored by a user's web browser on the user's hard drive. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our web site.
We and our partners use various technologies to collect and store information when you visit a Validactor service, and this may include using cookies or similar technologies to identify your browser or device.

Device event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

When you use Validactor services, we may collect and process information about your actual location. IP address, GPS and other sensors are few standard technologies, we use to determine location. For instance, provide Validactor with information on nearby devices, Wi-Fi access points and mobile towers. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Validactor services include a unique identification number for its user.

We use information to look at site trends and customer interests. We may use your information to make our website and overall services better. We may combine information we get from you with information about you. We may share information with vendors who help us manage our web services. We also share information with third parties that assist us in marketing our products or services.
We also use these technologies to collect and store information when you interact with services we offer to our partners, such as advertising services or Validactor features that may appear on other sites. For instance, use of Google analytics product helps us and affiliate site owners analyze the traffic to our web based services and APPS.

We make every effort to protect Validactor database but not held responsible that your use of our web based services or connection to our affiliates websites will be completely safe. We use information for security purposes to protect our company, our customers or our web based services. For this reason, we take reasonable steps to maintain the security of the Personally Identified Information that we collect.

We may share information if we think we have to in order to comply with local and international law or to protect ourselves. We use information as otherwise permitted by law or court order or requested by governmental agency or investigatory body requests. We keep personal information as long as it is necessary or relevant for our business conduct.
However, no data transmission over the Internet can be guaranteed to be completely secure. Therefore, do carefully read this policy before using - we encourage you to use caution when using Internet. This also includes not sharing your passwords or complete login credentials.

Validactor web based services are operated in the United States of America. If you are located outside of the United States of America, please be aware that any information you provide to us will be transferred to the United States of America and/or third countries. By using our web based services, participating in any of our services and/or providing us with your information, you consent to this transfer.
We may share information with our subsidiaries, affiliates or any successor to all or part of our business. For instance, “if” Validactor is involved in a merger, acquisition or part of business unit and asset sale. We will continue to ensure the confidentiality of any personal information we may give our customer list as part of that transaction or for offering better customer strategy, we share our database with strategic partners.

We will share personal information with companies, organizations or individuals outside Validactor when we have your consent to do so.

We require opt-in consent for the sharing of any sensitive personal information.

- Marketing Emails: You can opt-in or opt-out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Even, if you opt out of getting marketing messages, we will still be sure to send you transactional or profile management messages.

- Controlling Cookies: You can control cookies and tracking tools. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our web based services will not operate correctly if you disable cookies. You should consult with your browser's provider/manufacturer if you have any questions regarding disabling cookies.

- Tracking Tools and Trends: We may use services hosted by third parties, such as Google analytics, to assist in providing our services and to help us understand how our website is used. These services may collect information sent by a browser as part of a web page request, including IP addresses or cookies. If these third party services collect information, they do so anonymously and in the aggregate to provide information helpful to us such as website trends, without identifying individual visitors. We or our vendors use several common tracking tools. These may include browser cookies.

We use these tools to better understand the interests of our customers and our website visitors:
Recognize new or past customers, trends and analysis to improve our web based services.
Store your password if you are registered in any of our web based services or App.

If your Validactor account is managed for you by a domain administrator then your domain administrator and resellers who provide user support to your organization will have access to your Validactor account information (including your emails and other smart-device data).

Your domain administrator may be able to:
- Account Information: Change your account password, suspend or terminate your account access. With the condition to restrict your ability to delete or edit information or privacy settings.
- Statistical Information: View statistics regarding your account, such as statistics regarding applications that you install. Access or retain information stored as part of your account. Receive your account information in order to satisfy applicable law, regulation, legal process or enforceable.

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measure safeguards.

It may also include:
- Consent for Legal Reasons: We will share personal information with companies, organizations or individuals outside Validactor if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process or enforceable governmental request to protect against harm to the rights, property or safety of Validactor or its users or the public, as required or permitted by law.
- Enforce applicable Terms of Service, including investigation of potential violations to detect, prevent or otherwise address fraud, security or technical issues.

This Website contains links to third party sites. If you click on one of those links, you will be taken to websites we do not control. We “may” work with online advertising companies to show you relevant and useful ads. We solely use this information for marketing and advertising purposes. This may include ads served on our own web based services or Apps. This may also include our ads served on other companies’ sites. These ads may be based on information collected by us or third parties (for example, when you register for a site). These ads may also be based on your activities on our web based services or on third party sites under “online behavioral advertising”. For instance, we might tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.
Please be aware that Validactor is not responsible for the privacy practices of any third party sites, as they may differ from this privacy policy. Therefore, we encourage our users to read the web privacy statement that collects personally identifiable information.

We use your personally identifiable information to provide you with the information or content that you have requested, and, in some cases, to contact you about our programs, products, features or services.
If you no longer wish to receive information from us, you may follow the "unsubscribe" link provided in the e-mail that you may receive. Or send a mail to with the request to opt-out Please be aware that your ability to opt out from receiving marketing and promotional materials does not change our right to contact you regarding your use of our web based services.

From time to time we may change our privacy practices. Sometimes there may be a material change to this policy that we wish to apply retroactively. Any changes occur subject to notify you and obtain your consent to the extent required by law.
Validactor reserves the right to change or update this web privacy policy, or any other policy or practice, at any time with reasonable notice to users and registrants of any web based Validactor service.

This document has been edited on 20 July 2017.

This document can be downloaded here


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?
A number of our pages use cookies to remember:
• your display preferences, such as contrast colour settings or font size
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
• if you have agreed (or not) to our use of cookies on this site
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and pages you visited or which products you prefer.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies
You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

This document has been edited on 20 July 2017.

Terms of Service

The legal agreement set out below govern use of Validactor products and services. If you do not agree to these terms, do not click the “AGREE” button and do not use Validactor products and/or services. You acknowledge that by using any Validactor product or service, you agree to abide by and therefore are bound by these terms.
Review the terms and conditions for using Validactor products or services. These terms and conditions (“Terms”) apply to products or services including but not limited to software, services, websites, and Smart- phones or other APP offerings. Validactor products and services are property of Validactor Srl, an Italian limited liability company.
These terms of service are a legally binding agreement between you (“user”) and Validactor (“company”), governing the use of Validactor products and services. By use of Validactor products, you agree to abide by and are therefore bound by the terms, together with all updates, additional terms, distribution licenses and all of Validactor terms, rules and policies that collectively constitute the agreement. If you do not agree to these terms or do not have full power and authority to enter into this agreement, do not use any Validactor product.

1. COMPANY OBLIGATIONS Company shall provide users with a copy of the released software and any necessary documentation to use it. Registration is not mandatory.

2. USERS OBLIGATIONS Users will use Validactor products free of charge and will release Validactor for any down time that may occur.

3. TRADE SECRET Software is proprietary and a valuable trade secret of company. It is entrusted to users only for the scan of Validactor’s QR Codes (VACodes).
Users will not, without company’s prior written consent:
(a) Disclose any information about Validactor software including but not limited to, its design and performance specifications;
(b) Copy any portion of software or documentation; or
(c) Reverse engineer, decompile or disassemble Validactor software or any portion of it.

4. SECURITY PRECAUTIONS Users shall take reasonable security precautions to prevent Validactor software from being copied by unauthorized individuals when stored on user’s devices. User shall take reasonable care to protect Validactor software and all associated documentation in a secure location such as a locked office, desk or file cabinet when not in use.

5. TERMS OF AGREEMENT This agreement shall terminate when user decides not to use anymore any Validactor software. The restrictions and obligations contained in Clauses 4, 7, 8, 9 and 10 shall survive the expiration, termination or cancellation of this agreement, and shall continue to bind user, its successors, heirs and assigns.

6. DELETION OF SOFTWARE AND MATERIALS Once the user decides not to use anymore any Validactor software, he will delete all portions of Validactor software from all user’s devices.

7. DISCLAIMER OF WARRANTY Validactor software as such may contain errors and its accuracy and reliability are not guaranteed. Users shall not rely exclusively on Validactor software for any reason. Users waives any and all claims user may have against company arising out of the performance or nonperformance of software. Validactor software is provided as is, and company disclaims any and all representations or warranties of any kind, whether express or implied, with respect to it, including any implied warranties of merchantability or fitness for a particular purpose.

8. LIMITATION OF LIABILITY Company shall not be responsible for any loss or damage to user or any third parties caused by Validactor software. Company shall not be liable for any direct, indirect, special, incidental or consequential damage, whether based on contract or tort or any other legal theory, arising out of any use of Validactor software or any performance of this agreement.

9. NO RIGHTS GRANTED This agreement does not constitute a grant or an intention or commitment to grant any right, title or interest in Validactor software or company’s trade secrets to user. User may not sell or transfer any portion of software to any third party or use Validactor software in any manner to produce, market or support its own products. User shall not identify Validactor software as coming from any source other than company.

10. NO ASSIGNMENTS This agreement is personal to user. User shall not assign or otherwise transfer any rights or obligations under this agreement.

(a) Relationships: Nothing contained in this agreement shall be deemed to constitute either party a partner, joint-venture or employee of the other party for any purpose.
(b) Severability: If a court finds any provision of this agreement invalid or unenforceable, the remainder of this agreement shall be interpreted so as best to effect the intent of the parties.
(c) Integration: This agreement expresses the complete understanding of the parties with respect to the subject matter and supersedes all prior proposals, agreements, representations and understandings. This agreement may not be amended except in a writing signed by both parties.
(d) Waiver: The failure to exercise any right provided in this agreement shall not be a waiver of prior or subsequent rights.
(e)  Attorney Fees and Expenses: In a dispute arising out of or related to this agreement, the prevailing party shall have the right to collect from the other party its reasonable attorney fees and costs and necessary expenditures.
(f)  Governing Law: This agreement shall be governed in accordance with the laws of Italy.
(g)  Jurisdiction: The parties consent to the exclusive jurisdiction and venue of courts located in Lucca (LU), Italy in any action arising out of or relating to this agreement. The parties waive any other venue to which either party might be entitled by domicile or otherwise.

From time to time we may change our privacy practices. Sometimes there may be a material change to this policy that we wish to apply retroactively. Any changes occur subject to notify you and obtain your consent to the extent required by law.
Validactor reserves the right to change or update this policy, or any other policy or practice, at anytime with reasonable notice to users of Validactor software and registrants.

This document has been edited on 20 July 2017.

This document can be downloaded here